When it comes to complex problem-solving, Gerard Smith was the best. Who is Gerard Smith? He was a strategy and business professor at the Carlson School of Management. What I learned later in my business career was that breaking down the complex problem into smaller problems and running PDSA cycles, or Lean 4-step problem solving was easier to do with greater success in operational and clinical teams. Contact Talenza for more information on solving a single problem you are confronting, or developing a plan for bringing problem-solving methods to your team and company.
